Pingboard's CSV import tools require CSV files with UTF-8 encoding. If your CSV file isn't saved with UTF-8 encoding, we may not be able to process the file or you may run into other errors.
To save a text file with UTF-8 encoding in Excel (on a Windows computer):
- Click Choose File->Save As from the menu
- In the "Save as type" dropdown, select
Comma Separated Values (*.csv)
- Select Web Options from the Tools... dropdown at the bottom of the dialog box
- Select the Encoding tab
- In the "Save this document as:" dropdown, select Unicode (UTF-8)
If you're using a Mac, the best option is to open and export the file as a CSV using Apple Numbers or Google Sheets instead.
Still need help? Let us know.