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  3. Importing Data

Fix UTF-8 CSV Encoding Errors

Pingboard's CSV import tools require CSV files with UTF-8 encoding. If your CSV file isn't saved with UTF-8 encoding, we may not be able to process the file or you may run into other errors.

To save a CSV file with UTF-8 encoding in Excel (on a Windows computer):

  1. Click Choose File->Save As from the menu.
  2. In the "Save as type" dropdown, select
    Comma Separated Values (*.csv).
  3. Select Web Options from the Tools... dropdown at the bottom of the dialog box.
  4. Select the Encoding tab.
  5. In the "Save this document as:" dropdown, select Unicode (UTF-8).

If you're using a Mac, the best option is to open and export the file as a CSV using Apple Numbers or Google Sheets instead.

Still need help? Let us know.