Need to cancel? We'll be sad to see you go, but we hope you had a great time while you were with us!

If you're an Admin on a Paid plan, you can request to cancel from your Billing page under the Account menu. Your account cancellation will be scheduled 30 days after your next scheduled billing renewal date.

  1. Sign in to Pingboard.
  2. Click Account and select Billing & Plans.
  3. Click on Edit My Plan.
  4. Under Reason, choose I'd like to downgrade my plan.
  5. Add details about why you wish to cancel. We always appreciate hearing what you liked, what you didn't like, and what we could have done better.
  6. Click Send Request

This will create a ticket with our Support Team, and we will follow up with you regarding your cancellation request. Keep in mind that any Custom Fields, Planning Org Charts, or any other features and data only available on paid plans will be erased when your future cancellation occurs.

If you have any questions about cancelling, please have your account owner contact us for help.


Still need help? Let us know.