Need to cancel? We'll be sad to see you go, but we hope you had a great time while you were with us!

If you're an Admin on a Paid plan, you can downgrade or delete your account from your Billing page under the Account menu. Your account downgrade will be scheduled for your next scheduled billing renewal date. If you are on a Monthly paid plan it will be on your next monthly billing date. If you are on an Annual plan, it will be on your yearly plan renewal date. Until that future downgrade date, you have access to your existing Pingboard plan.

  1. Sign in to Pingboard.
  2. Click Account and select Billing & Plans.
  3. Click on Compare Plans.
  4. Choose downgrade to the free plan, located underneath the paid plan choices, to downgrade to a Free account – keep in mind that any Custom Fields, Planning Org Charts, or any other features and data only available on paid plans will be erased when your future downgrade occurs. 

After downgrading to Free, you can keep using your Pingboard account for as long as you want. If you'd rather not continue using Pingboard, you can also delete and destroy your Free account completely.

  1. Sign in to Pingboard.
  2. Click Account and select Billing & Plans.
  3. Scroll to the bottom of the page and click Delete Account.
  4. Follow the prompts to give us a little insight into what's not working for you, then click Confirm to delete your account forever.

Your account will be deleted, all active users will lose access, and the information in your account will be removed from our servers within 90 days.

If you don't see the option to downgrade to a Free account or have any questions about canceling, please have your account owner contact us for help.

Whether you're downgrading or deleting your account, we always appreciate hearing what you liked, what you didn't like, and what we could have done better. We look forward to hearing from you!

Still need help? Let us know.